Shipping policy
Shipping Policy
Thank you for shopping with The Kora Collective! Here's everything you need to know about our shipping.
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Times We ship worldwide! Estimated delivery times are:
- New Zealand: 7–15 business days
- Australia: 10–20 business days
- USA, UK & Europe: 15–30 business days
- Asia, Africa & Middle East: 15–35 business days
- Rest of World: 20–40 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or other factors outside our control.
Shipping Rates
- New Zealand: Standard shipping rates apply at checkout
- International: $20.00 NZD flat rate worldwide
Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking information to update.
Customs & Duties International orders may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in our shipping rates.
Lost or Delayed Packages If your order hasn't arrived within the estimated timeframe, please contact us at sophiebell2355@gmail.com and we'll do our best to help.